The health and safety of our guests and employees continues to be our top priority.
We have taken all health and safety measures in all areas of the Amira according to the recommendations of the Ministry of Health and the World Health Organization.
Safe Check-in & Check-out
Safe Arrival & Check-in
Doormen welcome our guests at the entrance of our hotel keeping safety distance in mind. Suitcases of our guest are being sanitized immediately after they are being unloaded from taxi or transfer car before they enter to the hotel. Body temperatures of our guests are measured by our staff during the check-in and just after that our guest service team welcome our guests in the Lobby area and explain the safety precautions we have taken in general.
Luggage delivery is being done with proper distancing and only up to the door of the guest room. Cleaning preferences of the guest are being confirmed upon check in and we strongly recommend them to pay by a credit card.
Upon arrival we advise our guests to inform their check-out plans in advance so that bills can be made ready. Our guests prepare their luggage for the check-out and inform our reception desk. The luggage is taken only from the door and staff changes gloves or washes their hands after each checkout performed. Luggage room is being disinfected regularly and a chart is being filled by a reception clerk to follow up the process.
We make sure that all the team members know the personal hygiene rules through trainings and posters displayed in hotel areas. The team is already equipped with the handbook on COVID-19. Appropriate signage is also prominently being displayed outlining proper mask usage and current physical distancing practices in use throughout the hotel. Management team assures that the team had the proper training to handle the COVID-19-related enquiries from guests or the public.
Our management team ensures constant communication and follows sanitation procedures updated per the latest expert guidance. Colleagues have been reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible, not shake hands, hug or kiss.
Hygiene & Cleaning
Amira Hygiene & Cleaning
Our hygiene and cleaning measures has been reviewed and new ways of working introduced with the intense concern on safety and hygiene measures. As hotel, our primary references are criteria that were announced by Turkish Ministry of Culture and Tourism standards. Turkish Ministry of Culture and Tourism has imposed 135 new criteria for hotels and announced in May. These criteria cover every aspect of service at the hotel and will be audited by independent auditors if hotels fully comply.
Amira Communal Areas
Cleaning and disinfection intervals are checked by means of detailed lists prepared by increasing frequency. The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, elevator and elevator buttons, door handles, public bathrooms, room keys and locks, escalator and stair handrails, gym equipment, dining surfaces and seating areas.
A special care is put on cleaning and disinfecting the guest rooms. Guest rooms are cleaned daily unless requested otherwise by the guests. Rooms are cleaned according to the step by step guide provided by cleaning partner company. They are strictly advised to perform hand hygiene before and after cleaning a room and when moving in/out of certain high-risk areas, such as the bathroom. Toilet seats are cleaned, sanitized and sealed for the new guest arrival.
Glasses, cutlery, coffee & tea station, minibar are cleaned, sanitized and sealed before our guests' arrival. Cleaned on a daily basis with guest request and completely changed upon guest check out.
Hotel room inventory is monitored carefully and a room is given as infrequently as possible and new guests are not accepted for a certain period of time after all cleaning and disinfection works are done in the room of the guests who have checked out.
All bed linen and laundry will be changed every other day unless requested by the guest otherwise and washed at high temperature with required laundry chemicals. Dirty linen will be bagged in the guest room to eliminate excess contact while being transported to the laundry facility. Guest laundry and dry-cleaning services available using contactless pick-up and delivery protocols.
Amiralto Rooftop Restaurant
Amiralto Rooftop Restaurant is open for dinner and launch service. Guests will be greeted at the entrance of the restaurant and seated according to number of guests in the party minding the social distancing pre-cautions. All colleagues in the preparation and service wear necessary personal protection equipment. There will be no tabletop set-up and all the menus are in digital which are reachable through QR codes.
In Room Dining
Our guests can check in room dining menu with the QR code or calling room service via telephone. All colleagues in the kitchen and service wear face masks and gloves during preparation and service. Colleagues do not enter the room of the guest, rather they deliver order to the door of the guest. Colleagues are constantly reminded to keep safe distance between the guests during the delivery.